Conditions

TERMS AND CONDITIONS

At minkhorse.com you have the option, at any time, to contact us regarding inquiries, critics or praise.


Mink Horse of Denmark

Grandløsegaard

St. Grandløse 16

DK - 4300 Holbæk

Tel.: +45 59 46 47 78
Mail:
horse@minkhorse.com


CVR  DK29046379

Bank Detaljer:

Mink Group,

Reg.nr. 8117 Kontonr. 8117-4226490

IBAN-kontonummer DK3281170004226490

BIC-kode NYKBDKK

Delivery times
We strive to deliver your product from day to day, depending on time of carrier. If the item, for any reason is out of stock or backordered, there may in some cases be a longer delivery time. In these cases, we will contact you by mail and notify you the actual delivery time.

Product Information
minkhorse.com’s  website discloses the essential characteristics and illustrations as realistic as possible. If you need further information please do not hesitate to contact us via email at
horse@minkhorse.com

Prices
All prices are current prices and only valid on the day of ordering. There may be price changes if conditions warrant.
All prices are inclusive of 25% VAT and other taxes.

Ordering
On minkhorse.com  you can only order products via our website. If you have questions for items that are not on the page, feel free to contact us by phone or by mail.
Once you have ordered your items on minkhorse.com, we always confirm by mail.

Payment
The account information you enter when purchasing goods will be sent directly to PBS in encrypted form (SSL "Secure Sockets Layer"), which only you and PBS can read. When paying by credit card the amount is deducted from your account when the product departs from minkhorse.com.

Minkhorse.com offers payment through

  • VISA            gebyr 1,9 %
  • Mastercard  gebyr 1,9 %
  • Maestro       gebyr 1,9 %  
  • PayPal        geby   3,6 %


The amount is not drawn from your account until the goods are shipped from minkhorse.com. There can never be withdrawn an amount bigger, than what you have approved on the acquisition.

Freight
Minkhorse.com ships through PosNord/GLS Parcel Service/DHL
The cheapest freight method available for the specific country, will be added to your order
 
Receipt of goods
Only until after you receive the product, you are responsible for it / the goods ordered. Minkhorse.com and our freight company are responsible for delivering the goods in good condition.

Complaints
Minkhorse.com offers, as provided in the Danish Merchant Act,   2 year warranty on material and manufacturing defects. This means that you either get it repaired or replaced, refund or reduction in price - depending on the specific situation.
Of course it is a requirement that the complaint is justified, and that the defect is not due to misuse of the product or other injurious behavior. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance,  violence or tampering.
Invoice must be presented to minkhorse.com in connection with the use of the claim.
Any complaints about defects in products delivered, has to be claimed as soon as you have, or should have discovered the defect, to minkhorse.com within a reasonable time.
Otherwise you lose the right to claim your lack. If you advertise within two months after the defect is discovered, the claim is always timely.
Please specify and upon request, show the defect.
If the complaint is justified, we will of course refund your (reasonable) shipping costs.

The product must be sent to:
Mink Horse
Grand Loose yard
St. Grand Loose 16
4300 Holbæk

When you return the product due to complaints, please provide as much detail as possible, what the reason for the return is.
Please use our complaint form which can be downloaded here.
It is not required to use the form, but it makes the processing of your claim easier and faster.
Note! We do not accept packages sent by COD or similar.
Remember that the product always - must be returned in original packaging intact and returned in good packaging. Also remember to get a receipt for shipment so that we can reimburse your shipping costs.

Disclaimer and warranty
If you through minkhorse.com have used links to other websites, minkhorse.com can in no way be held responsible for the content of these pages.
Information on the products ordered from such sites are not included in the description of the goods ordered by the Agreement between Buyer and minkhorse.com.

Returns & Changes

We generally change your product free of charge and cover the new freight cost, however the freight back to us you have to cover yourself.

Reduced products or products sold on sale, can only be returned or changed after written agreement and the new freight costs and a fee will be charged.
Should you cancel your purchase at minkhorse.com, this must be done within 14 days after delivery and minkhorse.com exchange or refund the amount received minus shipping costs and an administration fee of D.Kr. 50,-, which covers handling, inspection of product and eventually restoring of original pasking and barcodetags etc.
The right can only be exercised if the product is returned in the same condition and in original packaging intact. The right of withdrawal lapses if the product is used or presented in a way that obviously reduces the sales value significantly.

If you regret your purchase, the goods must be sent to:
Mink Horse
Grandloesegaard
St. Grandloese 16
4300 Holbaek

If you regret your purchase, you will of course get the amount you have paid back minus shipping cost and the return fee. The amount will be transferred to the card you paid with, once we have received the product and verified that it meets the rules for cancellation.


The only cost when you regret, is postage to send the product back to us. Items returned UFRANCO cannot be received. In return you are encouraged to use your national postage and do not use alternative package distributors. Thus we have the ability to track where the goods are if they were to be lost during return shipment.
You should send the product suitably packaged and intact original packaging, along with a copy of the invoice. Do also please clearly note that you wish to make use of your right and want it paid back. You cannot also cancel your purchase by denying receipt of the shipment.
Do you have questions about this, please feel free to contact us at Tel. +45 59 46 47 78 or by mail at horse@minkhorse.com
Here you can find a Swap - & return-form which you should fill in and send together with the goods to be returned.. It is not a requirement, but the expedition goes much faster.
These return rules apply to all items sold to private - it does not apply to products sold to businesses.


Subject to change
minkhorse.com reserves the right to change and update the rules and conditions applicable to this website. Keep up to be kept informed if there are changes.

Abuse
Abuse of minkhorse.com will be reported to the police.


Privacy Policy

For us to make an agreement with  you via minkhorse.com, we need the following information:

    Name
    Address
    Phone Number
    E-mail address


We collect your personal information to deliver goods to you.
Personal information registered with minkhorse.com and kept for five years, after which the information will be deleted.
When collecting personal information through our website, we ensure that it always happens when obtaining your express consent, so that you are informed of exactly what information is collected and why.
The Director and the employees of minkhorse.com have access to the information about you.
The controller on minkhorse.com is the director.
We store and transmit not encrypted customer information.

Safety
As registered with minkhorse.com you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are according to Personal Data Act, and request should be presented to minkhorse.com via email horse@minkhorse.com. You will within 48 hours of receiving an email about what information we hold about you. Do you want us to delete this information, please state this clearly in your mail.

Disclosure of information
We do not disclose or sell in any way information to third parties, and we will not record any sensitive personal information. The data you provide when you shop with us, are regarded as confidential and will under no circumstances be given to third parties.

Cookies
This shop uses cookies.
The use of cookies is to ensure that you can shop comfortably with us. When you place items in your shopping cart, this information is stored in a cookie on your own computer.
minkhorse.com uses cookies in order to optimize the website and its functionality, thus making your visit as easy as possible for you.
You can always delete cookies from your computer -how depends on your browser.
If your browser can not handle cookies, or you have turned them off, you cannot act on our web store. You can see the rest of our website, but cannot use the web-shop.
You are therefore of course also very welcome to place your order via email.

What is a cookie?
A cookie is a small data file that is stored on your computer's hard drive. It is not a program, and cannot read or destroy data on your computer.
Only the site that placed the cookie on your hard drive can read the contents of the cookie again. A cookie cannot be used by virus or the like to do harm to your computer.

Logging and statistics
This shop uses Log Statistics. A statistical system collects information that can provide a statistical picture of how many visitors a website has had, where they come from, what part of the website they use, etc. Our shop uses log statistics for the sole purpose of optimizing the website and its functionality and provide ease of use.
As a rule, we store login information for up to 2 years, and this is only to provide an overview of this shop visit patterns and trends over time.

Update Privacy Policy 25.05.2018

Information about our processing of personal information we collect about you and / or your company
 
1. We are the data controller - how do you contact us?
MINK Horse of Denmark is the data controller for processing the personal information we have received about you. You will find our contact information below.
 
MINK HORSE of Denmark
St. Grandloese 16
4300 Holbæk
Phone: +4559464778
Email: horse@minkhorse.com

CVR No. DK29046379

2. Purpose and legal basis for processing your personal data
We process your personal information for the following purposes:
• We register information about you to sell equipment for horse and rider.
The legal basis for our processing of your personal information is provided by:
• Article 6 (1) of the Data Protection Regulation 1, b and f. In some cases, we also process information after obtaining your consent. You will be informed separately in connection with our consent.
Legitimate interests pursued with treatment
As mentioned above, our processing of your personal data ((in part)) is based on the interest-weighting rule in Article 6 (1) of the Data Protection Regulation. 1, point f.

3. Categories of personal data
We treat the following categories of personal information about you:

Common Categories of Personal Information:
• Name, address, if any. e-mail address, phone no.
 
4. Recipients or categories of recipients
We disclose or leave your personal information to the following recipients:
• processors

5. Transfer to beneficiaries in third countries, including international organizations
We will not transfer your personal information to recipients outside the EU and the EEA.
 
6. Storing your personal information
At this time, we can not say how long we will keep your personal information. However, we may inform you that we will emphasize how long we need the information, in relation to our customer / supplier relationship, and in relation to regulatory requirements when determining how long your information will be stored.
 
7. The right to withdraw consent
We may process certain personal information based on your specific consent. You have the right to withdraw your consent at any time. You can do this by contacting us at the contact details listed in section 1 above.
You can also always unsubscribe from our newsletters.

If you choose to withdraw your consent, it does not affect the legality of our processing of your personal information based on your prior consent and until the date of withdrawal. If you withdraw your consent, therefore, it will not be effective until this date. Nor does it affect the processing of personal data, cf. 2 above, on the other basis, a consent is given.

8. Your rights
You have a number of rights under the Data Protection Regulation in relation to our processing of information about you.
 
If you want to use your rights, please contact us.
 
Right to see information (inscribed)
You are entitled to gain insight into the information that we are processing about you, as well as a number of additional information.
 
Right to rectification (correction)
You are entitled to receive incorrect information about yourself.

Right to delete
In special cases, you have the right to delete information about you before the time of our general general deletion occurs.
 
Right to limitation of treatment
You may, in certain cases, have the right to restrict the processing of your personal information. If you are entitled to limited treatment, in future, we may only process the information - except for storage - with your consent or for the purpose of determining, enforcing or defending legal claims, or for protecting a person or important social interests.

Right to object
In some cases, you may object to our or legitimate processing of your personal information. You can also object to processing your information for direct marketing.
 
Right to transmit information (data portability)
You may, in certain cases, have the right to receive your personal information in a structured, commonly used and machine-readable format and to transfer such personal data from one data manager to another without any hindrance.
 
You can read more about your rights in the Data Inspectorate's Guide on the Registrar's Rights, which you will find at
www.datatilsynet.dk.


9. Complaint to Data Inspectorate
You are entitled to file a complaint with the Data Inspectorate if you are unhappy with the way we process your personal information. You will find the Data Inspectorate's contact information at
www.datatilsynet.dk